emotional nuggets

Seek out the emotional nuggets that lie beneath the words. One man I know finds it almost impossible to do this. When his wife uses phrases like “You never do this,” or “You always do that,” he will inevitably say, “Now, dear, I don’t always do that,” or “Did I do it yesterday?” Or he begins to analyze her statement to prove its fallacy. In ten minutes, they’re off on another hot discussion. It is essential in communication to look past the surface words to the real meaning behind the words. There is no meaning in a word. Meaning is in people .